FAQ

Program Ujian Saringan COVID19 is an online digital platform using web technology developed for SOCSO and its aiming to help the employers to manage and COVID-19 health screening clearance procedures for employees at the work premise
Yes. If you want to take advantage of the current program
All companies registered in SOCSO
In order to access the system, employer need to register to the system
Please call our call centre for us to assist you on the process
If you don't remember your password, use password reset. If you don't remember your username, please get your registered person in charge to call our call centre and we shall assist you. Reset password Link:
Address cannot be changed once registered. Please call our Call Center if the address is wrong and we shall assist employer to change. Company address is where the company addressed has been registed in SSM and shipping address is the address wherer the employers which the test kits to be delived. During the booking process, employers are required to re-enter shipping address for confirmation.
For each company, only 1 access/ credential will be given in accessing the system
Yes, we need the assigned PIC (Person In Charge) to sign the Proof of Delivery
No – at this time we are unable to ship to P.O boxes, APO/FPO addresses. We currently only ship within Malaysia to a registed company in Malaysia
No replacement will be given if the kit lost after the delivery. Every shipment will be given tracking number that can be trace
You may trace from the AWB number sent via email. You may call our call centre to confirm on the AWB number
Please call our call centre for us to assist you on the return process
Only for Klang Valley, pickup station is at OSC Ayer8 Putrajaya, please call our call center once you have submitted your order
No. The test can be performed by anyone
Unfortunately no changes can be made on the order make
Unfortunately no changes can be made on the order make.
Most employers can expect to receive their test kits within 7 working days (peninsular Malaysia) 14 working days for east Malaysia once order number has been generated
We ship via Line Clear Express and other premium carriers to provide you with the fastest and most reliable service available.
To check the status of your order, go to Order Management.
The personnel taking the samples of nasopharyngeal and oropharyngeal swabs must be a registered medical practitioner who has attended training and has a certificate of attendance for Sample Taking and Handling Training for COVID-19 for General Practitioners and Paramedics from Private Health Facilities issued by the Family Health Development Division, MOH or State/Federal Health Department. Sampling can only be done by the SOCSO Panel Private Healthcare Facilities and Services registered or licensed under Act 586 at the premises or elsewhere that has been approved for the facilities by the Medical Practice Division Ministry of Health Malaysia
There are two kinds of tests available for COVID-19: viral tests and antibody tests. RT-PCR test and antigen test are both viral test which detects the presence of SAR-CoV-2 from upper respiratory samples. The RT-PCR test targets the genomic information of the virus (RNA); however, the COVID-19 antigen test kit detects pieces of proteins that make up the SARS-CoV-2 virus. The WHO recommends both RT-PCR tests and antigen tests for the diagnosis of active coronavirus infection. Please visit the MOH page for more information about Coronavirus Testing Basics.
The COVID-19 antigen test kit is provided for use by clinical laboratories, to healthcare workers for point-of-care testing. This test kit cannot be used as home-test by lay person.
Our coronavirus testing kits can be kept at room temperature (2-30°C), for up to 18 months from the date of production (please see the kit packaging). They do not need to be refrigerated, and should not be frozen. Avoid storage areas which may be exposed to direct sunlight or heat.
Test by Doctor / Saliva
Both COVID-19 test results are available within 10 to 15 minutes, depending on the specific product you are using. Please check the product datasheet for details, which can be found in your kit received or contact us if you have any further questions.
Please refer to the user manual and instruction provided in the Kit
Please refer to the user manual instructions on how to read your results correctly
No payment is to be made by the employer for the kit or for the delivery charges
COVID-19 Rapid Test Kit Antigen IVD (Test by doctors)
WFR Covid-19 Antigen RTK

COVID-19 Rapid Test Kit Antigen Self Test (Saliva)
ProDetect COVID-19 Antigen Rapid Self Test (Saliva) For Self Testing

Both test kits has been approved by the Medical Device Authority (MDA) Ministry of Health Malaysia
We do not accept returns or exchanges on the test kits. However, if the test kits you received is incorrect or damaged, we will gladly exchange it for you. Please call our call centres for the procedures.
If you have questions or feedback please email us at enquiry@bestinethealthcare.com.my for additional information
You can reach one of our devoted customer service reps 03-86892823 (Monday to Friday from 8.30 am to 6 pm. You can also email enquiry@bestinethealthcare.com.my, and we'll get right back to you with a response.
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